Policies & FAQ
All orders are shipped via USPS First Class or Priority, depending on your choice at checkout and the weight of your order (all orders over 1lb are shipped Priority). Within the US, this includes tracking through USPS; for international orders, tracking may be available in some countries, but generally drops off after your order leaves the States.
Ready-to-ship items will ship within 2-5 days after payment is received; made-to-order items and custom work generally have a 1-3 week turnaround time, and there will be further details in the listings. If you need an item by a certain date to meet a deadline, please contact Amanda to discuss whether we can meet your timing needs - expediting your order will incur a small fee.
Shipping does not include insurance - please contact us if you would like to add this to your order. Classy Squid Fiber Co. is not responsible or liable for damage or loss through the Postal Service. In the past 800+ orders we have fulfilled, USPS has only misplaced one, and it although a replacement was made, the original package did indeed arrive eventually.
Returns & Exchanges
Undamaged, unused products in re-sale-able condition may be returned within 1 week of receiving your order, with return shipping at the buyer's expense. Contact us* to discuss the matter. If something is wrong with your order, please contact us (and include photos as appropriate) to discuss the best way to proceed.
Caring for your Fibers
With the exception of the occasional custom order, Classy Squid Fiber Co. does not carry superwash wool, and all fibers will felt with agitation, temperature shocks, and soapy scrubbing. The best way to care for your creations is to soak your yarns and knitted good in cool/warm (not hot) water with a gentle wool wash, such as Eucalan (which does not require rinsing and is safe for the most delicate fibers). Occasionally, you may see some slight coloring to the bath water from very vibrant colors - this is harmless, and should not effect the color of your final product. We rinse our fibers until our own water runs clear, but everyone's water is different and alternate chemicals or pH differences can dislodge some un-bonded dye. If you do notice significant bleeding or color change after washing, please contact us with pictures and a description of how you washed your items, and we will discuss whether remediation is necessary.
All products are photographed in natural light and gently edited to ensure proper contrast, exposure, and trueness of color on the screens available to us. We do our best to ensure that colors are represented clearly and accurately. However, all monitors and configurations are different, so there is no way to ensure that you will see exactly what we see.
Wholesale & Consignment
At this time, Classy Squid Fiber Co. does not accept wholesale accounts or orders. However, we do offer our fibers via consignment arrangements to a few local shops. If you would like to inquire about bringing our fibers to your LYS, please contact us.
We love custom work! Have a special photo, song, or memory you'd like interpreted as a batt? Drop us a line and we'd be happy to discuss making your vision a reality. However, all custom requests must be taken on a case-by-case basis and included in our production queue. Contact us to inquire.